Frequently asked questions (FAQs)



Ageing Wisely Online is suitable for individuals who:

  • Are aged 65 years or older
  • Experience concerns with worry, anxiety, low mood or depression
  • Have access to internet and a telephone
  • Are able to read and write in English (e.g. read a magazine or newspaper and complete written forms)

There are currently no costs for this treatment when delivered as part of a research trial.

Your account is password protected, and the information you enter into this program is saved locally onto your computer, and is not stored on the internet. This ensures that no one will be able to see anything that you write. There are three things to remember about this:

  1. You need to use the same web browser to open the program. For example, if you switch between opening the program in a google chrome browser and an internet explorer browser, you won’t see the information you entered previously.
  2. Do not clear your cache or your web browser history. The benefit of having your data stored on your computer is that your information remains private. However if you clear your cache, this data will be lost. This includes deleting your browser data in your web browser or deleting the temporary files on your computer. You, or someone who uses your computer, would need to manually go and delete these files, so make sure you ask anyone who is sharing your computer to not clear the cache until you have finished the program. We will show you how to make a copy of your information using the summary sheet at the end of each module, so you have a backup of your information - just in case!
  3. Your therapist cannot see what you are writing. If you need urgent help, remember to contact your therapist or one of the crisis lines listed in the help tab.

You can complete this program on a computer, iPad or tablet. Although it is possible, we do not recommend using a smartphone or any device with a small screen as it will be difficult to see the content in this program, and to use the worksheets.

To learn more about how to use the website, watch the video below:

You can reset your password by clicking on the Lost your password? link in the login tab. You will receive an email with a link to reset your password.

The information you enter into the Ageing Wisely Online program is stored on your computer, not on the internet. This is to ensure that no one else can access your data.

  • Check that you are using the same web browser that you used last time. For example, if you previously completed a module using a google chrome browser, this will not be available if you log in using an internet explorer browser.
  • Confirm that you, and those who share your computer, have not cleared the cache or web browser history. If these are deleted, unfortunately there is no way to retrieve the information you entered previously.
  • Ensure you save a copy of your summary sheet at the end of each module so you have a record of your information.

You can enlarge the main window by clicking on the double arrows in the bottom right hand corner of the video screen. This black bar also allows you to press pause and adjust the volume of the video. Press the “Esc” key to reduce the size of the video window to the normal size.

The Ageing Wisely program is based on the face-to-face program designed by our team at the Lifespan Health and Wellbeing Research Centre (previously known as the Centre for Emotional Health) at Macquarie University (Sydney, Australia). If you would like to know more about other ways to access the Ageing Wisely program, please contact the Ageing Wisely team on (02) 9850 8715 or